Are you a U3A group looking for somewhere special to stay?
As a group travel organiser you know the situation. You find a hotel you like, and get in touch to ask about rates, rooms and facilities. Sometimes that process can be quite a battle. But, eventually, the group is booked in and you’re on the coach looking forward to an enjoyable break. But oh dear, the welcome at the hotel is half-hearted, the room allocations have been mixed up, and when you come down for dinner, the promised menu has been changed. Your group blame you for everything and you wonder why you bother!
Wouldn’t it be great if you could have confidence that the hotel you deal with really understands what you and your group need. You’d be pleased, and not a little relieved, if the customer service, from the booking process right through to the stay itself, exceeded your expectations.
The good news then is that the Rendezvous Hotel, the ‘Yorkshire Hotel by the Canal’, located in Skipton, North Yorkshire, not only understands all of this, but also takes great pride in the way it looks after groups, and all its guests. We even have our own group charter.
But there’s something else that makes the Rendezvous Hotel somewhere very special. The owners, husband and wife Malcolm and Karen Weaving, who live in the hotel, have a passion for offering a first-class service.
“We have a superb team working at the Rendezvous,” says Malcolm. “You can have the confidence that you and your group will be looked after, from the moment you make that first phone call to us, and throughout your stay. It doesn’t matter why you stay with us, and whether you stay for one night or several nights, your stay will be very special.” We major in hospitality. Malcolm & Rendezvous are members of the NCFC (National Campaign for Courtesy). Skipton even won the award ‘Top Town for Courtesy 2016’ in the whole of Great Britain.
But what does a U3A group say. Sam Chappell from High Lane U3A in Cheshire, who used the hotel as a base for their annual walking holiday in July 2017, says:
“Our group asked me to write to thank all your staff for making our holiday a real success. Everyone was so helpful and considerate. Our rooms were all very good, with special attention paid to some of our members who had mobility problems. The meals were very good and served promptly and effectively. More than adequate packed lunches were ready and waiting each morning and I could go on. So thank you once again for helping to make our annual walking holiday a great success. PS: We were invited to the Argentinian Tango dance class in your ballroom and at least two couples from our group ventured onto the dance floor.”
Give us a call today and let’s make your next trip the best ever.